Privacy Policy | bt8 Official Secure Gaming Platform

Welcome to bt8. We are committed to protecting the privacy and security of our players in Malaysia. This Privacy Policy describes how we handle your personal information when you use our website and services.

This policy applies exclusively to our platform. Please be aware that if you click on links to third-party websites or use external services after leaving our site, we have no control over their privacy practices and this policy no longer applies.

To provide a secure and compliant gaming environment, we collect the following categories of data:

Account and Identity Data

We collect basic registration details to create and manage your user profile and ensure that you are a unique user.

Verification Documents

As part of our Know Your Customer (KYC) process, we may request identification documents to verify your age and legal identity, ensuring compliance with gaming regulations.

Payment Data

To facilitate deposits and withdrawals, we collect necessary transaction details. We do not store full credit card numbers on our own servers; these are handled by our partner payment providers.

Gaming and Transaction Activity

We track your gaming history, bet patterns, and financial transactions to provide account statements and monitor for signs of problem gambling.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize performance and detect fraudulent login attempts.

Communication Records

Records of your interactions with our support team are kept to ensure the resolution of your queries and improve our service quality.

We gather information through three primary channels:

• Directly from you: Information you provide during registration, account updates, and identity verification.
• Automatically: Technical data captured via cookies and server logs as you navigate our platform.
• Partner Service Providers: Data provided by our payment processors and identity verification services to confirm the validity of transactions and identities.

Your data is used for the following essential purposes:

• Account Management: Maintaining your profile and providing a seamless login experience.
• Financial Processing: Ensuring fast and accurate deposits and withdrawals.
• Security and Compliance: Verifying age and identity, and preventing multi-accounting or fraudulent activities.
• Personalization: Improving the user interface and tailoring content based on your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional updates, but only if you have explicitly opted-in to receive them.

We never sell your personal data to third parties. We only share information when absolutely necessary:

• Operational Providers: With trusted partners who handle payment processing, identity verification, and technical infrastructure.
• Legal Authorities: If required by law, we may disclose information to relevant authorities to comply with legal obligations or prevent criminal activity.

We implement robust technical and organizational safeguards to protect your information:

We use cookies to enhance your experience and maintain session security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your circumstances, you have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the erasure of your data or its transfer to another service.
• Objection and Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on this site. Please note that even after account closure, we must retain certain data to comply with gambling and anti-money laundering (AML) rules.

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep the data only for the period required by applicable law in Malaysia to satisfy legal, tax, or regulatory obligations.

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any funds will be handled according to our internal compliance rules.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately through our support page.

Some of our technical and payment providers operate outside of Malaysia. By using our services, you acknowledge that your data may be processed in these jurisdictions. We ensure that appropriate safeguards are applied to maintain the security of your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through our official channels.